If you are not 100% satisfied with your purchase, we will make it right! Cleanwipes Ltd wishes to resolve your issue as quickly and as easily as possible.

Cleanwipes Ltd is dedicated to ensuring you are pleased with your order each and every time. We offer a money back guarantee for unused/unopened items returned within 10 days of purchase providing that you have an authorized return merchandise number from our customer support department. The item(s) should be in their original packaging (in a resaleable condition) with all parts and accessories. Please contact us via Email at: info@cleanwipes.co.uk or call us at 0208 859 6231 for complete instructions on how to handle your returns before returning any product to our facility. Please read the below information to begin any resolutions process.

All returns are subject to a restocking fee of 15% under certain circumstances plus any shipping and handling. Any defective or damaged goods must be noted at time of delivery on packing list and Cleanwipes Ltd must be notified within 24 hours. Cleanwipes Ltd will refund you the total cost of your order (including shipping) and reimburse you for the cost of returning the merchandise to us. Please remember to keep the box and packing material the merchandise arrived in. We can replace the unused damaged merchandise or issue a refund once the damaged item has been returned to us. Our customer service representatives are happy to assist if you have any questions and we will do everything in our power to make right for mishandling of the shipper beyond our control.

Certain items are non-returnable due to legal or manufacturer restrictions. These include but are not limited to consumable products, medical items, used items, glassware, china, vacuum cleaners, custom and special orders, floor machines, perishable items and other such items where deemed.

If you should decide to send an item back, please use the following procedures to expedite the handling.

Obtaining an Return Merchandise Authorization Number:

You will first need a Return Merchandise Authorization (RMA) number and a Return Address in advance from Cleanwipes Ltd prior to shipping/returning any item back to our facility, otherwise, unauthorized returns will not be accepted. Shipping the item back without an Return Merchandise Authorization (RMA) number from Cleanwipes Ltd may delay your refund. We are unable to accept returns on used items.

To obtain a Return Merchandise Authorization (RMA) number, simply fill out the Return Merchandise Authorization Form sent to you or have the following information ready when speaking to our Customer Service department. Email our Returns Department at info@cleanwipes.co.uk or contact us at 0208 859 6231 between 8:30 AM and 5:30 PM GMT to reach our customer support representatives. Please have the following information on hand when calling as it will be needed in order to recieve a Return Merchandise Authorization (RMA) number.

Your Customer Name
Your Company Name
Order Number
Invoice Number
Item Number of item(s) to be returned
Serial number (if applicable)
Condition of the item(s) being returned
Complete or Missing pieces/parts
Undamaged or Damaged Facts
Reason for Return Request

Packaging & Shipping Information:

Once you have been given a Return Merchandise Authorization (RMA number) and a Return Address for your return, you then have 7 days of issuance (postdated) to return the item(s) back to our facility (complete with original packaging, all documentation, warranty cards, cables, etc.). All Returns must be shipped freight prepaid. We recommend sending the product via a traceable carrier (i.e.: UPS, FedEx, Airborne, etc.) and insured for the value of the content(s). Cleanwipes Ltd will not be held responsible for lost packages sent to our facility, so tracking your package should be vital to you to ensure complete delivery. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit. The cost of the merchandise, minus shipping and/or handling charges will be refunded to you. We will inspect all open returns and reserves the right to refuse credits on damaged, misused or non-resealable items at our discretion.

The item(s) you are returning must be shipped back in its original packaging. Clearly mark your Return Merchandise Authorization (RMA number) on ONLY the "shipping label" of your return package. Please do not write the Return Merchandise Authorization (RMA number) on the box, doing so will disqualify you from receiving a credit.

Receiving Credit(s) for your Item(s)

Once the item(s) are received at our facility, it may take up to 10 business days to process the receipt of the item(s) for credit. This allows up to 5 business days for processing at our warehouse facility and up to 5 business days to initiate a credit to your account. It is Cleanwipes Ltd policy to issue the refund to the same credit card with which the order was placed. You can easily check on the status of your return at any time by contacting a friendly representative in our Returns Department during normal business hours. To expedite your refund, email your package tracking number to info@cleanwipes.co.uk.

Limitations of Liability:

In no event shall Cleanwipes Ltd or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Prices and quotes are subject to change without notice.

If you have any questions about this delivery policy or our treatment of your personal data, please write to us by email to info@cleanwipes.co.uk or by post to:

Cleanwipes
Mottingham Goods Yard
London. SE9.

Telephone : 0208 859 6231 Fax: 0208 850 8177.